1:34 The Three T’s of Jan’s business
2:22 Why maximizing talent is important
3:45 How do expectations play into maximizing talent
4:46 How Jan works with companies on the talent side
8:00 Some tools Jan recommends for maximizing talent
11:15 Is there a procedure in place for training or not training a person who is failing?
12:10 Personality assessments. What works best?
14:11 The cost of making a bad hire